Efficient Tool for Quality Management Recording
8x8 Quality Management is a free utility designed for Windows that focuses on screen recording to enhance quality management processes. The software allows administrators to capture agents' desktop screens when they are using the Screen Client software, facilitating a comprehensive review of agent performance during calls. This feature is particularly useful for monitoring and training purposes, as it combines visual and audio elements of interactions.
Once a call is completed, users can easily access the recorded video through the Slide out Panel, providing a seamless way to review and analyze agent interactions. This functionality not only aids in performance evaluation but also helps in improving customer service strategies by offering insights into real-time agent activities.
